When we are in a conflict, our blood pressure rises and our face turns red. Our ability to think logically goes down and our self protective mechanisms go up. We only think from a self interest point of view and may even become violent.
This is when hot words fly! These words are hurtful and cause friction in a relationship.
If we want to solve a problem, we need to take a break and ‘cool down’. Our brain needs to go to the higher thinking mode and negotiate a ‘win-win’ solution.